1. How I use your personal data
I am committed to protecting your personal data.
The only data I collect from you is as submitted by you on the forms requested by me and any case notes I may take during consultations
I will use your sensitive personal data (that is the data you completed at sections for the purposes of providing my services to you or if I need to comply with a legal obligation. My legal ground of processing this data is your explicit consent
I will use your non-sensitive personal data to
(i) register you as a new client,
(ii) manage payment,
(iii) collect and recover monies owed to me
(iv) to manage my relationship with you,
(v) send you details of my services.
My legal grounds for processing your data are in relation to points (i) to (iv) above are for performance of a contract with you and in relation to (iii) and (v) above, necessary for our legitimate interests to develop our products/services and grow our business and to recover monies owed.
I will not share your details with third parties for marketing purposes except with your express consent.
2. Disclosure of your personal data
I may have to share your personal data with other professionals for the purposes of discussing your treatment. I require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on my instructions.
In certain circumstances you can ask us to delete your data. See the section entitled ‘your rights’ below for more information.
I may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
3. Data security
I have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. I also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality. I have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.
4. Data retention
I will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. I may retain your data to satisfy any legal, accounting, or reporting requirements so for example I need to keep certain information about you for 6 years after you cease to be a client for tax purposes.
You have the right to ask me to delete the personal data we hold about you in certain circumstances. See section 5 below.
5. Your rights
You are able to exercise certain rights in relation to your personal data that I process. These are set out in more detail at
In relation to a Subject Access Right request, you may request that I inform you of the data we hold about you and how we process it.
I will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case I may charge a reasonable fee or decline to respond.
I will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case we will notify you of any delay and will in any event reply within 3 months.
If you wish to make a Subject Access Request, please send the request to julie@vitalitynutrition.uk marked for the attention of the Julie Chapman
6. Keeping your data up to date
I have a duty to keep your personal data up to date and accurate so from time to time I will contact you to ask you to confirm that your personal data is still accurate and up to date.
If there are any changes to your personal data (such as a change of address) please let me know as soon as possible by emailing the addresses set out in section 6 above.
7. Complaints
I am committed to protecting your personal data but if for some reason you are not happy with any aspect of how I collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
I should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
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